As a family-run organization, we put a lot of emphasis on customer service. This applies not only prior to any booking, but also during the actual booking process, as well as, or perhaps especially
, after the booking has been made. We're available for assistance throughout; customer service is our cornerstone. After all, it’s not just our business reputation that’s at stake - it’s our very name.
A quick glance at our testimonials
will promptly confirm that we mean what we say. (A big “Thank You!” to all passengers who left these generous reviews).
Typically, travel companies provide ferry travel as a way to upsell their partner hotel rooms and all-in hotel packages, invariably at high mark-up. Travelers who only book ferry tickets in these cases are usually out of luck, because passenger support can be sketchy.
We take quite a different approach.
In fact, our one and only service is Tioman ferry crossings. This is the only thing we do; our sole objective being to ensure that our passengers reach their destination as safely, uneventfully and as seamlessly as possible.
To realize this, we ensure our passengers are fully informed about the entire journey to Tioman even before setting off. In so doing, we make sure that everyone knows what to expect along the way, both on the road to Mersing and on the ferry to Tioman.
Because let's face it, when you're in transit to a tropical Bounty paradise, the fewer unwanted delays, the better.
Having a Tioman-dedicated Help Desk helps of course. And it's available by phone, Whatsapp, email, Facebook and SMS. We speak English, Chinese, Malay and Dutch.
Travellers are especially vulnerable, because when we travel, we depend on public Wifi networks at hotels, bars, etc. The last thing we want is for our payment details to be intercepted whilst we're booking a hotel room or a flight.
This is why we have opted to bullet-proof our website with HTPPS protection. By supporting HTTPS, our website protects your privacy and ensures your online submissions don't fall into the wrong hands.
You can verify our site is secure by checking that you see the HTTPS to the left of the address bar. You can further confirm the site is safe by spotting the little padlock icon just after the HTTPS. Meer details? Click here
We're also unique with our ferry schedule update service. Book your ferry with us and all you have to do is follow our *Tweets
to stay informed of any ferry schedule changes, as well as other critical ferry-related notifications. We feel these updates are indispensible, given Mersing’s perennial tidal challenges and resultant ever-dynamic ferry times.
*Terms and conditions apply.
But traveling to Tioman with us means peace of mind in other ways too. For instance, our booking confirmation email also contains a wealth of insider know-how on Mersing and Tioman, along with budget-friendly public transport suggestions, a free Mersing Harbour Centre car park booking option, and more.
Best of all, we offer all our passengers an exclusive emergency number -- just in case.
Add to that, our very own Ticket/Support counter at Mersing Harbour Centre
and you can see why Tioman resorts, hotels and dive centres recommend our ferry support service.
As we’re headed into our 12th year of operation, we’re as committed as ever to providing the best Tioman ferry service that we can. All hands on deck :)
Selamat jalan ke Tioman.